Ask the Experts

Here is a list of frequently asked questions that our customers have asked over the years.  We hope that this page will help you diagnose your needs and offer us insight into what we can help you with.

Q. Can I get a ticket for driving with a broken Windshield?
A. Yes! The fine for a broken windshield in the Twin Cities can be as high as $170.

Q. Should I wait until warmer weather to get my windshield replaced?
A. No. Cold weather can cause the crack to grow and weaken your windshield even further.

Q. Do I need to contact my insurance agent before I call Maurhill?
A. No! We’re expert at verifying your coverage, filing the claim and handling all the paperwork.

Q. Who bills my insurance company for auto glass replacement.
A. We handle the paperwork. We confirm your glass coverage and and we submit the claim to your insurance company.

Q. What if I don’t have full glass coverage?
A. We’ll double check with your agent and if you have a deductible, you may have to pay a portion when we finish replacing your windshield.

Q. What if I don’t have any glass coverage?
A. We’ll give you a competitive quote and you’ll receive the same quality glass and installation that you would receive if you were covered.

Q. Will an auto glass claim cause my insurance rates to go up?
A. No. Minnesota is a “no-fault” state. Your windshield replacement is classified as a “No Fault Claim” and will have no effect on your rates, premiums, or your standing with your insurance company.

Q. My windows are rolled up but I hear wind noise. What’s with that?
A. Sounds like your windshield is not properly bonded to your car’s pinchweld. The industry calls these “Leakers” and they can be caused by a number of things; poor fitting glass, wrong adhesive, untreated rust in the pinchweld or your new windshield wasn’t given enough time to set.

Q. I’m afraid if you put in a new windshield, it might leak.
A. That’s a valid concern for you and us. We can’t afford to have customers windshields leak. It’s costly for us because we’re obligated to fix it, and it’s not good for our reputation either. It’s also a danger to you because it means a strong bond has not been created between your new windshield and the metal pinchweld. This is why we screen our technicians to make sure they have a minimum of three years experience and are the “best available.” Our screening process protects both of us. It insures we have technicians who insist on using the right tools and top of the line materials. When our techs find rust in a window weld, they remove it, and use a special primer to make certain the adhesive bonds to the window weld, thus eliminating any chance of a leak.

Q. I’m not sure if I need a chip repaired or a windshield replacement?
A. We hear this quite often. What we’ll do is schedule your job as a repair. Our technician will come out and diagnose it on-site. If it’s repairable they’ll do it right away. If it isn’t repairable they will talk with you about doing a replacement.

Q. Can you install the same auto glass my car manufacturer makes?
A. Car manufacturers don’t make auto glass. In fact, there are very few auto glass manufacturers…and their quality differs dramatically. There are cheap after-market glass manufacturers, and there are original replacement glass manufacturers. We use original replacement auto glass because it’s made to the specs of your vehicle. It fits tighter, you’ll see better and it’s safer. It’s also more resistant to pitting. Poor fitting after-market glass can result in water leaks, stress cracks, wind noise and distortion.

Q. How do you bond a new Windshield to my car?
A. The simple answer is, “we use the right technique with the right adhesive.” For instance, there are many bonding adhesives on the market. Not all of them are right for every condition. Many are outdated or inappropriate. The choice of adhesive depends upon weather conditions. Hot humid conditions call for adhesives that dry fast. Under cold, dry conditions, adhesives cure more slowly. The wrong adhesive, or even the right adhesive, applied in the wrong amount can leave a windshield vulnerable to summer heat, winter cold, and the sudden impact of a collision.

The Right Adhesive. We use Sika brand Adhesives. Sika is a specialist in the manufacture and testing of auto glass adhesives for a wide range of weather conditions. All their adhesives are crash tested according to the Federal Motor Vehicle Safety Standards 208/212, which pertain to occupant safety and windshield strength in the event of a crash.

The Right Technique. A windshield replacement begins with the cutout and removal of your broken windshield. Preparation of your vehicle’s pinchweld and new windshield is next. This involves the removal of the old adhesive to approximately 1/16” thickness as well as the removal of any rust from the pinchweld. Now comes the careful application of the proper primers and chemical catalysts that assure an incredibly strong bond. Finally, wearing special gloves, your new glass is set by the technician to prevent contamination of the windshield.

But the job isn’t over. Not until the technician has performed an 9 point Check to make sure you are safe before we release your car to you.

9 POINT EXIT-CHECK
1.
Your wipers have been tested to insure proper positioning.
2. All connections have been tested that were affected by the installation (washer hose, antenna, heating elements, etc.)
3. Has vacuumed all glass and debris from your vehicle.
4. Has installed moldings, clips, windshields wipers, cowling etc., and replaced them with new parts if necessary.
5. Has reviewed safe drive-away time recommendation with you.
6. Has inspected your vehicle for cleanliness.
7. Has double-checked for use of proper urethane adhesive for safe drive-away time requirements.
8. Has reviewed our warranty information and care instructions
9. Has said “THANK YOU” on behalf of all of us at Maurhill.

 

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